FAQ

We are located at 244 Needham Street, Newton MA 02464

We have a franchisee located at: 140 Washington Street, Salem MA 01970

Please note our Salem location does not feature The Modern Rotisserie as well as the rest of these questions only pertain to our Newton location.

Our restaurant is located in the “Home Design Plaza” – there is a large parking lot with plenty of parking spaces.

There are two handicap parking spots available in front of the restaurant.

Monday – Friday: 11:00am – 7:00pm
Saturday: Closed
Sunday: Closed

The Modern Rotisserie entrance is facing Needham Street (next to Starbucks).

Due to Covid you we are currently not letting patrons cut through the restaurant to get to the Modern Rotisserie. You will need to walk around to their front door.

We are a takeout only establishment. We due not have indoor seating.

We have a few tables outside for outdoor dining (seasonal).

Yes, we have two handicap parking spots in front of the restaurant.

There are multiple sidewalk ramps for wheelchair accessibility.

Our restaurant is one floor and does not require any type of stair case.

We do not have public restrooms.

Visa, Mastercard, Discover, American Express, Apple Pay & Cash.

We do not take checks or bitcoin.

Gift cards can be purchased in store or through our website.

If you would like to purchase a gift card online please visit the home page. In orange you will see “Give a Gift.” This will bring you to our gift card page. There you will be able to email gift cards to family and friends.

Not at this time.

Yes, the New England Soup Factory & Modern Rotisserie feature both vegetarian and vegan options. The New England Soup Factory features 1-2 Vegetarian soups a day. We feature a Garden Patch Salad (Vegan) as well as a Marinated Raspberry Beet Salad (Vegan) that we have everyday. Check our website for daily soup changes to find out what Vegetarian or Vegan soups we may be featuring. Look for the V for Vegetarian or VV for Vegan next to items.

The Modern Rotisserie features a plate called “Our Vegetarian Plate” this plate includes 3 sides from the whole line. A few vegetarian sides include: Yukon Gold Mashed Potatoes, Sugar Roasted Butternut Squash, Classic Creamed Spinach, Macaroni & Cheese. For Vegan items we feature: a cucumber fennel salad, chopped vegetable salad, zucchini medley or green beans. Check our menu for more vegetarian or vegan options. Look for the V for Vegetarian or VV for Vegan next to items.

Yes, The New England Soup Factory does feature Gluten Free items. Check our daily soups for our gluten free options. Look for the symbol GF to guide you through Gluten Free options. We do not offer gluten free bread with the soups and we do not substitute bread for other items (gluten free chips). Examples of gluten free soups include: Our Chicken Vegetable (without the egg noodles), Clam & Corn Chowder, Chili Con Carne, Lobster Newburg. All of our salads are gluten free. Please continue to ask your server if you have a severe allergy.

The Modern Rotisserie’s star chicken Our Apple Brined Rotisserie Chicken is gluten free. Other gluten free items include: Yukon Gold Mashed Potatoes, Sugar Roasted Butternut Squash, Kale & Brussel Sprouts, Tarragon Scented Carrot Coins. Please visit our menu and look for the GF symbol next to the menu items to help further guide you. Please continue to ask your server if you have a severe allergy.

Our facility contains, walnuts, almonds, peanuts, pine nuts and coconut
Visit our online menu and look for the N symbol and that will indicate which items contain nuts.

Please inform your server of any person or persons with these allergies.

No, our rolls are complimentary.

We make our salads, sandwiches and rollups fresh every day and throughout the day. Our goal is to get our customers in and out of the restaurant in a timely matter and for that to happen quickly our items are pre-made.

We do not have a kids menu but our younger crowd gravitates towards our chicken vegetable soup with noodles, tuna fish sandwiches, Caesar salads and of course our cheeze-It Macaroni & cheese.

Not at this time.

All of our food is homemade and made right in our Newton Restaurant.

Raised from birth in the Pennsylvania countryside Murray’s All Natural Chickens are raised without use of antibiotics growth stimulants pesticides and hormones. Murray’s Chickens are Certified Humane and Certified Gluten Free. Murray’s Chickens are raised on an all-natural, 100% vegetarian diet, free of any animal by-products or synthetic additives. They contain no added preservatives or flavor enhancers.

For more information about our chickens please visit: https://www.murrayschicken.com/fresh-chicken/

Yes, if you go to our homepage you will see on the top menu bar online ordering. Click this link and it will bring you to our full online ordering menu.

Our online ordering menu contains both soup and rotisserie chicken.

Our online ordering is available Monday – Friday until 6:30 pm

We do not take orders over the phone.

All takeout and delivery orders will be picked up at our take-out window.

When you pull into the parking lot and you are facing the front entrance to the soup side door the window will be to your left.

We are currently not accepting orders for next day pick-ups. The earliest you can place your order is 12:00 pm that day.

We currently work with Door Dash on delivery. They deliver within a 9 mile radius from our location. That is currently our only delivery service at this time.

Either download the Door Dash app on your smart phone or create a login on your computer. You will type into the search bar: The Modern Rotisserie & New England Soup Factory. If our menu doesn’t pop up it either means that you are outside the 9 mile radius or we are currently not accepting orders at that time. The latest you can place your delivery order is 6:45 pm Monday-Friday

Once the order has left the restaurant we are no longer in control of the dashers route. We recommend contacting Door Dash customer support to help guide you through this situation.

We strive to give our customers hot, fresh food when it leaves our restaurant. Once the order has left the restaurant we are no longer in control of the dashers route. We recommend contacting Door Dash customer support to help you through this situation.

First our deepest apologies we try our best to make sure every order is correct as we leave the door. Unfortunately, accidents do happen and we want to make it right. If you placed your order through Door Dash we recommend reaching out to customer support and they will guide you through the steps to receive a re-fund or a re-order.

If you placed your order directly through our site then please contact us at: newenglandsoupfactory@gmail.com and we will work with you to help correct the situation.

Because our menu is constantly changing, we don’t always have every item in stock. What we are offering online is all we have available at that time. You are welcome to right in the comments section and ask if there is a certain menu item available and we will contact you if it is.

Please visit our home page and click on the tab Menus and Catering Menu there you will be able to access our catering menu.

Please email us at nesfcatering@gmail.com and we will help you with your catering order.

For small caterings we ask for 48 hours in advance.
For larger caterings we ask for 72 hours in advance.

We do not have a catering minimum if you plan to pick-up your order in store. If you would like your catering delivered, we request a minimum of $300.00.

Newton, Needham, Wellesley, Waltham & Watertown

If your city or town was not included in this list please contact us and we will further guide you.

It depends on your catering size. Our soups are made no smaller then 40 gallons. If you plan to order at least 10 gallons of a certain soup we can work with you to create the soup you are looking for.

Please email us at nesfcatering@gmail.com for further assistance.

Office lunches, graduations, book club meetings, religious events.

If you do not see your event here please contact us at nesfcatering@gmail.com for further assistance.

After we have created your menu and set your date, we will require a credit card on file to hold your order. We will not charge your credit card until the day of the event. You are welcome to pay with cash as well. We do not take checks.

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us or your third-party delivery service as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit.

Please note: If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.

If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order or contact your third party delivery company. You may come to pick up the correct food item.

• For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
• For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.

Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s)* to our host

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.

It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

Sorry, we cannot provide a refund or cash value on any complimentary food.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.